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20% Off Willow & Poplar

Delivery & Returns

Delivery Charges

Most orders are dispatched within 3-5 working days where stocks are available. If they are not available at the time of order you will be notified and an alternative delivery date discussed with you. 

We ship to mainland UK and the Isle of Wight (although surcharges may be incurred in some more remote areas – see below). Our orders are generally sent out using a national courier but for local deliveries, we may use our own couriers. Orders can also be collected from the nursery by prior appointment and we are more than happy for you to do this if you prefer. 

Our standard delivery charge is £15 plus VAT. This is for a next day delivery service in areas where this is available (i.e. mainland UK).

There's usually no need to wait in for a standard delivery, our couriers will leave it in a safe place for you. If there is somewhere in particular you would like it left, please let us know at the time of ordering.

 

Non-Standard Delivery Charges

For some areas of the UK, we need to charge slightly more for delivery to cover the additional costs involved. Please refer to the table below for details of the charge added to the standard delivery charge.

Area

Delivery Supplement

Isle of Wight

£7.50

Scottish Highlands including postcode areas:

HS1-9

IV1-63

KA27-28

KW1-17

PA20-78

PH15-50

ZE1-3

£20.00

Northern Ireland

£20

Republic of Ireland, Channel Islands, Isle of Man, International

Call for a quote

 

Exceptional Items

In some instances, some of the plants we sell are exceptionally large or heavy - such as the mature willow and poplar, standard fruit trees or large potted plants. For these items, due to the nature of the product we need to charge extra for shipping and handling to ensure they arrive with you safely and in good condition. These additional charges will be indicated on the product pages.

For taller plants or a larger volume (particularly root ball trees), a pallet may be required. We will let you know at the time of your order as this will usually incur an additional fee. With pallet deliveries, it is preferred that someone be in to accept delivery as they are often harder to maneuver and the driver will need someone to show him where the pallet can be safely unloaded. 

 

Returns & Replacements

We inspect our plants carefully before dispatch but accept that very occasionally things may go wrong. The Goods may be returned if they are not what was ordered but we ask that you contact us first to discuss and make arrangements (sometimes, due to the live nature of the product, it is not worth the cost of returning the goods). 

Complaints regarding bad condition of plants must be made immediately to contact@bowhayestrees.co.uk. We may require a photograph to be sent to us to verify the condition. We will do our utmost to resolve your complaint, and assuming we agree with you that the plants are not of the appropriate quality, and providing you return plants in their original packaging within 10 days of delivery to you we will replace them or refund you in full. The Goods remain your responsibility until we receive them. 

If you accept the plants and do not report a problem with them to us within 10 days of delivery, then we will have no further liability in respect of the plants for any failure to flourish.

You may cancel your order prior to delivery but agreement must be secured from us beforehand at contact@bowhayestrees.co.uk.